Customer Support Representative - new-customer onboarding (Wichita, KS)

Nova Umber Legal Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for court deadlines, and it would suit someone who likes steady, practical work. You would join a small organisation of about 33 people based in Wichita. What you will do • Resolve billing and account issues, including court deadlines, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with court deadlines. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Wichita, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.