Customer Support Representative - new-customer onboarding (Wichita, KS)

Summit Linden Facilities cleans and maintains buildings for schools, offices and hospitals around Wichita. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of more than 1,000 people based in Wichita. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with cleaning schedules. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.