Customer Support Representative - new-customer onboarding (Wichita, KS)

Clearpath Quarry Telecom Group provides broadband and phone service around Wichita, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 126 people based in Wichita. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service installations, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service installations. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Wichita. • We reply to every applicant.