Customer Support Representative - new-customer onboarding (Wichita, KS)

Westbrook Willow Property Management manages apartment communities around Wichita. We are hiring a Customer Support Representative to take on new-customer onboarding. We are flexible about schedules. What you will do • Resolve billing and account issues, including resident events, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with resident events. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Wichita. • Applications are reviewed on a rolling basis.