Customer Support Representative - new-customer onboarding (Wichita, KS)

Greenridge Yarrow Foods produces packaged foods at its Wichita plant. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of more than 1,000 people based in Wichita. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including allergen controls, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with allergen controls. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Wichita. • We reply to every applicant.