Customer Support Representative - new-customer onboarding (Wichita, KS)

We are growing our team at Bluepeak Umber Legal Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 24 people based in Wichita. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including billing records, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing records. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.