Customer Support Representative - new-customer onboarding (Wichita, KS)

We are growing our team at Foxglove Basin Banking Services and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of more than 1,000 people based in Wichita. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including deposit accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with deposit accounts. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.