Customer Support Representative - new-customer onboarding (Virginia Beach, VA)

We are growing our team at Silverline Ember Press and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. We like people who notice details. What you will do • Resolve billing and account issues, including proofing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with proofing. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Virginia Beach, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.