Customer Support Representative - new-customer onboarding (Virginia Beach, VA)

Harborlight Field Housing is a nonprofit housing provider in Virginia Beach. We are hiring a Customer Support Representative to take on new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including resident services, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with resident services. Working arrangement • Full-time, with a steady weekday schedule. • On site in Virginia Beach. • Applications are reviewed on a rolling basis.