Customer Support Representative - new-customer onboarding (Virginia Beach, VA)

Greenridge Field Financial provides savings, lending and payment services from Virginia Beach, and we need a Customer Support Representative to lead our new-customer onboarding. Trust is the product, so accuracy and clarity matter. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including vendor spend, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with vendor spend. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Virginia Beach, with some flexibility after the first few months. • We reply to every applicant.