Customer Support Representative - new-customer onboarding (Virginia Beach, VA)

Greenridge Haven Auto Group serves drivers and dealerships across the Virginia Beach region. We are hiring a Customer Support Representative to take on new-customer onboarding. Technicians are respected and trained. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service appointments, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with service appointments. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Virginia Beach, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.