Customer Support Representative - new-customer onboarding (Virginia Beach, VA)

We are growing our team at Highbridge Forge Hospitality and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including housekeeping schedules, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with housekeeping schedules. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Virginia Beach. • We reply to every applicant.