Customer Support Representative - new-customer onboarding (Tulsa, OK)

Lumen Stone Energy is looking for a Customer Support Representative. The job centres on new-customer onboarding for outage response, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including outage response, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with outage response. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Tulsa, with some flexibility after the first few months. • We reply to every applicant.