Customer Support Representative - new-customer onboarding (Tulsa, OK)

Amberfield Sable Markets serves neighbourhoods around Tulsa with fresh food and everyday goods. We are hiring a Customer Support Representative to take on new-customer onboarding. Managers started on the floor. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including shrink and waste, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with shrink and waste. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Tulsa, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.