Customer Support Representative - new-customer onboarding (Tulsa, OK)

We are growing our team at Rivermark Sparrow Freight and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 184 people based in Tulsa. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer tracking, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with customer tracking. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Tulsa. • We will tell you what to expect at each step of the hiring process.