Customer Support Representative - new-customer onboarding (Tucson, AZ)

We are growing our team at Harborlight Bridge Telecom Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 52 people based in Tucson. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including outage reports, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with outage reports. Working arrangement • Full-time, Monday to Friday. • On site in Tucson. • Applications are reviewed on a rolling basis.