Customer Support Representative - new-customer onboarding (Tucson, AZ)

Highbridge Wilder Press is a printer and publisher in Tucson serving local and national clients, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of about 599 people based in Tucson. What you will do • Resolve billing and account issues, including print quotes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with print quotes. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Tucson, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.