Customer Support Representative - new-customer onboarding (Tucson, AZ)

Northwind Wilder Property Management is looking for a Customer Support Representative. The job centres on new-customer onboarding for lease renewals, and it would suit someone who likes steady, practical work. You would join a large organisation of about 371 people based in Tucson. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including lease renewals, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with lease renewals. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Tucson. • Applications are reviewed on a rolling basis.