Customer Support Representative - new-customer onboarding (Toledo, OH)

Stonegate Amber Housing provides affordable homes and support services around Toledo. We are hiring a Customer Support Representative to take on new-customer onboarding. Housing is our mission and residents are our neighbours. What you will do • Resolve billing and account issues, including repair requests, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with repair requests. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Toledo. • Applications are reviewed on a rolling basis.