Customer Support Representative - new-customer onboarding (Toledo, OH)

Stonegate Meridian Hospitality operates hotels and event venues around Toledo. We are hiring a Customer Support Representative to take on new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including group events, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with group events. Working arrangement • Full-time, with a steady weekday schedule. • On site in Toledo. • We will tell you what to expect at each step of the hiring process.