Customer Support Representative - new-customer onboarding (Toledo, OH)

Westbrook Oak Banking Services Group is a community-focused bank in Toledo serving households and small businesses, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including branch operations, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with branch operations. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Toledo. • We will tell you what to expect at each step of the hiring process.