Customer Support Representative - new-customer onboarding (Toledo, OH)

Amberfield Yarrow Civic Services is looking for a Customer Support Representative. The job centres on new-customer onboarding for case files, and it would suit someone who likes steady, practical work. We follow procedures carefully and explain them clearly. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including case files, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with case files. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Toledo, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.