Customer Support Representative - new-customer onboarding (Toledo, OH)

Cedar Willow Auto Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for vehicle inspections, and it would suit someone who likes steady, practical work. You would join a small organisation of about 24 people based in Toledo. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including vehicle inspections, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with vehicle inspections. Working arrangement • Full-time, on a regular day shift. • On site in Toledo. • We will tell you what to expect at each step of the hiring process.