Customer Support Representative - new-customer onboarding (Toledo, OH)

Foxglove Union Legal Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for client files, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including client files, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with client files. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Toledo. • We reply to every applicant.