Customer Support Representative - new-customer onboarding (Tampa, FL)

Fernwood Pine Financial Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for regulatory reports, and it would suit someone who likes steady, practical work. Teams collaborate across risk, service and technology. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with regulatory reports. • Bilingual English and Spanish. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Tampa. • We will tell you what to expect at each step of the hiring process.