Customer Support Representative - new-customer onboarding (St. Louis, MO)

Rivermark Cedar Banking Services Associates is looking for a Customer Support Representative. The job centres on new-customer onboarding for loan files, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including loan files, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with loan files. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in St. Louis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.