Customer Support Representative - new-customer onboarding (St. Louis, MO)

Rivermark Linden Energy Group delivers power and gas plans across the St. Louis region. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of about 564 people based in St. Louis. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including outage response, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with outage response. Working arrangement • Full-time, on a regular day shift. • On site in St. Louis. • We reply to every applicant.