Customer Support Representative - new-customer onboarding (St. Louis, MO)

Rivermark Cedar Banking Services is a regional lender in St. Louis with branches and a growing mobile service. We are hiring a Customer Support Representative to take on new-customer onboarding. We keep decisions close to customers and expect people to explain things plainly. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including account openings, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with account openings. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in St. Louis, with some flexibility after the first few months. • We reply to every applicant.