Customer Support Representative - new-customer onboarding (Spokane, WA)

Foxglove Granite Financial is looking for a Customer Support Representative. The job centres on new-customer onboarding for payment disputes, and it would suit someone who likes steady, practical work. Trust is the product, so accuracy and clarity matter. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including payment disputes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with payment disputes. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Spokane, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.