Customer Support Representative - new-customer onboarding (Spokane, WA)

We are growing our team at Ironwood Meadow Water Authority and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Safety and public health guide our decisions. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including capital projects, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with capital projects. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Spokane. • Applications are reviewed on a rolling basis.