Customer Support Representative - new-customer onboarding (Spokane, WA)

Summit Beacon Financial Associates serves customers across Spokane with accounts, loans and payments. We are hiring a Customer Support Representative to take on new-customer onboarding. Career paths are clear. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with regulatory reports. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Spokane, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.