Customer Support Representative - new-customer onboarding (Spokane, WA)

Clearpath Oak Facilities cleans and maintains buildings for schools, offices and hospitals around Spokane, and we need a Customer Support Representative to lead our new-customer onboarding. Clear communication between supervisors and crews matters. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including safety inspections, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with safety inspections. Working arrangement • Full-time, on a regular day shift. • On site in Spokane, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.