Customer Support Representative - new-customer onboarding (Seattle, WA)

Nova Meridian Civic Services Group works with county and city offices around Seattle. We are hiring a Customer Support Representative to take on new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including procurement, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with procurement. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Seattle, with some flexibility after the first few months. • We reply to every applicant.