Customer Support Representative - new-customer onboarding (Seattle, WA)

Silverline Hospitality Partners runs guest-focused properties across the Seattle area, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of more than 1,000 people based in Seattle. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including group events, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with group events. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Seattle. • We will tell you what to expect at each step of the hiring process.