Customer Support Representative - new-customer onboarding (Savannah, GA)

Greenridge West Freight is looking for a Customer Support Representative. The job centres on new-customer onboarding for dock schedules, and it would suit someone who likes steady, practical work. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with dock schedules. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Savannah. • Applications are reviewed on a rolling basis.