Customer Support Representative - new-customer onboarding (Savannah, GA)

Harborlight Ivory Legal Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for billing records, and it would suit someone who likes steady, practical work. Confidentiality and accuracy are taken very seriously. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing records, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with billing records. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Savannah. • Applications are reviewed on a rolling basis.