Customer Support Representative - new-customer onboarding (Savannah, GA)

Silverline Ridge Medical builds devices used by hospitals and clinics, with its team based in Savannah. We are hiring a Customer Support Representative to take on new-customer onboarding. Patient safety shapes every decision. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including regulatory submissions, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with regulatory submissions. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Savannah, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.