Customer Support Representative - new-customer onboarding (Savannah, GA)

Nova Kestrel Manufacturing is a Savannah manufacturer supplying regional industrial customers. We are hiring a Customer Support Representative to take on new-customer onboarding. We value people who work safely and speak up. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including scrap and rework, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with scrap and rework. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Savannah, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.