Customer Support Representative - new-customer onboarding (Savannah, GA)

We are growing our team at Stonegate Sparrow Legal Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. We are a close group and share the work. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including intake forms, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with intake forms. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Savannah, with some flexibility after the first few months. • We reply to every applicant.