Customer Support Representative - new-customer onboarding (Savannah, GA)

Bright Bridge Energy Group supplies electricity and gas to homes and businesses around Savannah, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 40 people based in Savannah. What you will do • Resolve billing and account issues, including usage data, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with usage data. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Savannah, with some flexibility after the first few months. • We reply to every applicant.