Customer Support Representative - new-customer onboarding (San Jose, CA)

Northwind Thistle Property Management is looking for a Customer Support Representative. The job centres on new-customer onboarding for lease renewals, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with lease renewals. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in San Jose, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.