Customer Support Representative - new-customer onboarding (San Jose, CA)

Bright Bridge Arts Center is an arts centre in San Jose with a full calendar of events. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of about 455 people based in San Jose. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with exhibitions. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in San Jose, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.