Customer Support Representative - new-customer onboarding (San Jose, CA)

We are growing our team at Rivermark Bridge Freight Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of more than 1,000 people based in San Jose. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including carrier rates, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with carrier rates. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in San Jose. • Applications are reviewed on a rolling basis.