Customer Support Representative - new-customer onboarding (San Jose, CA)

We are growing our team at Silverline Fern Arts Center and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with volunteer programmes. Working arrangement • Full-time, on a regular day shift. • On site in San Jose, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.