Customer Support Representative - new-customer onboarding (San Diego, CA)

Bright Beacon Financial is a financial-services company in San Diego, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of more than 1,000 people based in San Diego. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including loan applications, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with loan applications. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in San Diego. • Applications are reviewed on a rolling basis.