Customer Support Representative - new-customer onboarding (San Diego, CA)

We are growing our team at Nova Corner Markets and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. We are friendly and busy, especially on weekends. What you will do • Resolve billing and account issues, including pricing, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with pricing. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in San Diego, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.