Customer Support Representative - new-customer onboarding (San Diego, CA)

Amberfield Nest Water Authority supplies drinking water and treats wastewater for San Diego and nearby communities, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including water quality, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with water quality. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in San Diego. • Applications are reviewed on a rolling basis.