Customer Support Representative - new-customer onboarding (San Diego, CA)

Fernwood Mill Arts Center is looking for a Customer Support Representative. The job centres on new-customer onboarding for exhibitions, and it would suit someone who likes steady, practical work. You would join a small organisation of about 72 people based in San Diego. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with exhibitions. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.