Customer Support Representative - new-customer onboarding (San Diego, CA)

We are growing our team at Stonegate Rowan Facilities Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Our crews keep other people's buildings running and we treat them well. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with cleaning schedules. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Diego. • Applications are reviewed on a rolling basis.