Customer Support Representative - new-customer onboarding (San Diego, CA)

Silverline Cross Inspection Services is an inspection company in San Diego with field technicians and lab staff, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of more than 1,000 people based in San Diego. What you will do • Resolve billing and account issues, including certifications, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with certifications. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.